AI agents for support and sales
An AI agent is not a menu-tree chatbot. It understands what people write, queries your systems to answer with real data and carries out the action: books, quotes, files. And when the case falls outside what it knows, it hands it to a person with the full context.
When companies call us
Sales are lost because nobody answers WhatsApp outside business hours.
The team answers the same question twenty times a day.
You have a menu chatbot that people dodge by typing “agent”.
Quoting over chat means someone has to go look up prices in another system.
What you get
An agent connected to your data
It answers with your catalogue, your prices and your actual policies. Not with what the model assumes.
On the channel people already use
WhatsApp, your website or the internal channel your team uses. Wherever the conversation already happens.
Handover to a person
Explicit rules for when the agent stops answering and passes the case on, with the full history for whoever picks it up.
A record of every conversation
What people ask, what the agent resolved and where it fell short. That is the raw material for improving it month after month.
Frequently asked questions
- How is an AI agent different from a chatbot?
- A traditional chatbot follows a hand-built menu tree and gets lost the moment the customer writes something off-script. An AI agent interprets the message, queries your systems to answer with real data, and can carry out actions like booking or producing a quote. It also knows when it should not answer and escalate to a person instead.
- Can the agent make things up?
- That is the real risk and it is controlled by design, not by promises. The agent answers from your sources of information, not from its general memory, and on topics where a wrong answer is expensive — prices, contract terms — it sticks to what the source says or escalates to a person. The conversation log exists so it can be audited.
- Does it work on WhatsApp?
- Yes, and it is the channel most often asked for in the region. It connects to the company’s WhatsApp Business account, so the customer keeps writing to the same number as always. The handover to a human agent happens in the same conversation, without asking the customer to repeat anything.
- How long before it is running?
- A first version talking about your real information is usually ready in one or two weeks. After that comes a tuning period with real conversations, because the questions people actually ask are never exactly the ones you anticipated.
Start with the assessment
It is free and you get it back in under 24 hours. If we do not see a case worth building, we tell you that too.